Payment Defender Knowledge Base
The Help You Need
Get practical guidance for Payment Defender products, dispute-alert workflows, chargeback management, refund protection, fraud monitoring, VAMP visibility, integrations, account settings, and merchant operations.
Search the Knowledge Base by product, task, or payment problem to find the instructions and context needed to move forward with confidence.
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Product Guides
Help for Every Payment Defender Product
Choose a Payment Defender product to find setup guidance, workflow instructions, operating recommendations, and troubleshooting information.
AlertBridge™
Find guidance for dispute alerts, transaction matching, merchant rules, case routing, refund decisions, and alert-resolution workflows.
Explore AlertBridge™ HelpRefund Guard™
Learn how to review prior credits, identify duplicate-refund risk, connect refund history, and protect revenue before money moves again.
Explore Refund Guard™ HelpChargeback Shield™
Find help organizing active disputes, reason codes, evidence, deadlines, case status, and chargeback response activity.
Explore Chargeback Shield™ HelpTransaction Proof™
Learn how transaction history, order details, customer records, and supporting evidence strengthen legitimate payment claims.
Explore Transaction Proof™ HelpFraud Signal™
Find guidance for fraud notices, transaction matching, fraud trends, TC40 activity, and merchant-level fraud visibility.
Explore Fraud Signal™ HelpThreshold Defense™
Learn how to review chargeback pressure, VAMP exposure, approval rates, declines, transaction volume, and payment-performance trends.
Explore Threshold Defense™ HelpBrowse by Task
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8 help articles match the current filters.
Help Articles
Payment Defender Guidance
What Happens When a Disputed Transaction Was Already Refunded?
Learn how merchants should review dispute alerts when a transaction has already been refunded and how duplicate-credit risk can be reduced.
How AlertBridge™ Matches Dispute Alerts to Transactions
Learn how AlertBridge™ connects dispute alerts with transaction records, refund activity, chargeback records, merchant rules, and review outcomes.
Getting Started With AlertBridge™ Dispute Alerts
Learn how to review an incoming dispute alert, confirm the related transaction, check existing refund activity, and determine the appropriate next action.
How to Check Refund and Credit History in Refund Guard™
Learn how to review prior refunds, credits, cancellations, and dispute activity before issuing another customer credit.
How to Monitor VAMP and Payment Performance in Threshold Defense™
Learn how to review fraud, disputes, transaction volume, declines, approvals, merchant accounts, and payment-performance trends in one monitoring workflow.
How to Prepare Dispute Evidence With Transaction Proof™
Learn how to organize transaction, order, customer, fulfillment, authentication, refund, and communication records for a chargeback response.
How to Review a Chargeback Case in Chargeback Shield™
Learn how to review the reason code, response deadline, transaction context, evidence requirements, and available merchant action for a chargeback case.
How to Review Fraud Activity in Fraud Signal™
Learn how to review fraud reports, transaction patterns, unauthorized claims, TC40 activity, merchant trends, and available payment context.
Popular Help Areas
Get to the Right Answer Faster
Dispute Alerts
Manage Dispute Alerts
Find help reviewing alerts, matching transactions, applying merchant rules, and routing the next action.
View Alert HelpRefund Review
Review Refund Activity
Learn how to identify prior refunds, credits, cancellations, and duplicate-credit exposure.
View Refund HelpChargeback Cases
Manage Chargeback Cases
Find guidance for reason codes, evidence, deadlines, response status, and dispute progress.
View Chargeback HelpTransaction Evidence
Build Stronger Evidence
Learn how transaction, order, customer, fulfillment, and communication records support dispute review.
View Evidence HelpFraud and VAMP
Monitor Fraud and VAMP
Find guidance for TC40 activity, fraud notices, dispute volume, ratios, and monitoring exposure.
View Monitoring HelpIntegrations and Data
Connect Payment Data
Find help with gateways, processors, webhooks, data feeds, transaction records, and custom connections.
Explore IntegrationsStill Need Help
Bring Us the Problem
Payment Defender can help with product workflows, dispute alerts, chargeback cases, refund activity, fraud monitoring, integrations, account questions, and payment-risk operations.