PRICING
Simple Alert Pricing
Enable Ethoca Alerts, Verifi RDR, and Verifi CDRN together to improve eligible dispute-alert coverage across Visa, Mastercard, American Express, and Discover. Payment Defender helps merchants understand alert pricing, connect payment data, and choose the right coverage mix for their volume, risk profile, and processing environment.
Mastercard Focused Alerts
Earlier visibility into eligible dispute activity with support for transaction matching, refund workflows, and outcome tracking.
What's Included
- Worldwide Coverage Consideration
- Manual or Automated Refund Support
- Transaction Matching Support
- Alert Outcome Tracking
Supported Networks



Visa Rapid Dispute Resolution
Rules-based Visa dispute-resolution support for eligible activity, helping resolve qualified disputes before they escalate.
What's Included
- Visa RDR Workflow Support
- Rules-Based Resolution Support
- Automated Refund Workflow Support
- Outcome Tracking
Supported Network

Visa Focused Alerts
CDRN alert workflow support for eligible dispute activity with visibility, refund workflow support, and resolution tracking.
What's Included
- CDRN Alert Workflow Support
- Manual or Automated Refund Support
- Transaction Matching Support
- Alert Outcome Tracking
Supported Networks



*Pricing shown is based on qualified volume and workflow scope. Final pricing may vary based on alert type, volume, merchant profile, integrations, processor/acquirer requirements, eligibility, and support needs. Contact Payment Defender for a tailored pricing review.
Supported networks, availability, and enrollment requirements may vary by alert product, region, processor, acquirer, issuer participation, merchant profile, and eligibility.
WHAT’S INCLUDED
The Payment Defender Product Suite
Payment Defender pricing gives merchants access to the AlertBridge™ platform and the connected products built around it. AlertBridge™ links dispute alerts with transaction history, refund activity, merchant records, and decision rules before the next action is taken. Refund Guard checks prior credits and refund history to identify duplicate-credit risk, while Chargeback Shield organizes open disputes, reason codes, evidence status, and outcomes in one place. Together, these tools give merchants a clearer way to manage alerts, refunds, chargebacks, VAMP visibility, and payment risk through one connected platform.
HIGH-VOLUME PRICING
Pricing for High-Volume Merchants
High-volume merchants need pricing that reflects more than the number of alerts they receive. Payment Defender reviews the full operating environment, including transaction volume, enrolled alert products, merchant count, dispute activity, refund volume, gateway setup, processor and acquirer relationships, automation requirements, reporting needs, and the level of ongoing support required.
For merchants managing larger payment volumes or multiple merchant accounts, pricing can be structured around the way the business actually operates. That may include Ethoca Alerts, Verifi RDR, Verifi CDRN, AlertBridge™ platform access, Refund Guard, Chargeback Shield, integrations, automated resolution rules, portfolio reporting, and account-level support. The goal is to create a pricing structure that supports broader alert coverage, more connected dispute operations, and the tools needed to manage chargebacks, duplicate credits, VAMP pressure, and payment risk at scale.
WHOLESALE PRICING
Pricing for Partners
Payment Defender offers wholesale pricing structures for partners that support merchants across payment processing, dispute management, fraud prevention, gateway distribution, and portfolio risk. This includes processors, acquirers, PayFacs, gateway providers, ISOs, agents, and wholesale portfolio partners that need a pricing model aligned to the way they sell, support, and manage merchant relationships.
Wholesale pricing can be structured around the number of merchants being supported, expected alert volume, enrolled products, transaction activity, integration requirements, reporting needs, and the level of service provided by Payment Defender. Partners may need support for direct merchant enrollment, partner-managed accounts, portfolio-wide reporting, custom workflows, or a broader rollout across multiple merchant groups.
Depending on the relationship, a partner may offer Ethoca Alerts, Verifi RDR, Verifi CDRN, AlertBridge™ platform access, Refund Guard, Chargeback Shield, and payment optimization services as part of a larger merchant solution. Payment Defender works with each partner to define how alerts are delivered, how merchant data is connected, how outcomes are reported, and how support responsibilities are divided.
The result is a wholesale pricing structure designed to support growth without forcing every merchant into the same model. Whether the partner is introducing a small group of high-risk merchants or managing a larger processing portfolio, the pricing can reflect merchant mix, product adoption, operational complexity, and the amount of implementation and account support required.
CONSULTING SERVICES
Get More Transactions Approved
Payment performance starts long before a dispute alert or chargeback appears. A merchant can invest heavily in advertising, customer acquisition, product development, and the checkout experience, only to lose the sale when a legitimate cardholder’s transaction is declined. When that happens, the merchant does not only lose the immediate order. The customer may abandon the checkout, lose confidence in the payment experience, or complete the purchase with a competitor instead.
Payment Defender provides transaction consulting focused on helping merchants identify opportunities to increase approval rates, reduce avoidable declines, and convert more qualified customers at checkout. We review approval performance, decline reasons, BIN and issuer patterns, transaction routing, retry behavior, gateway configuration, processor relationships, and processing-profile issues that may be preventing legitimate transactions from being approved.
The goal is to understand why transactions are being declined and what can be improved before those declines turn into lost revenue or checkout abandonment. That may include identifying issuer-specific decline patterns, reviewing whether transactions are being routed effectively, separating hard declines from recoverable payment failures, improving retry strategies, and evaluating whether the information being submitted to issuing banks gives each transaction the strongest opportunity for approval.
Payment Defender can also help merchants examine the quality of the transaction traffic being sent to processors, acquirers, card networks, and issuing banks. Cleaner payment data, better transaction descriptors, stronger authorization practices, more appropriate routing, and a well-structured processing profile can improve how legitimate transactions are evaluated. These changes may also help merchants create a more stable payment environment before disputes, fraud reports, chargebacks, or VAMP pressure become the primary concern.
For subscription businesses and merchants with recurring payments, the review can include failed-payment recovery, card-updater strategy, retry timing, recurring billing behavior, and opportunities to recover customers who might otherwise be lost after a declined renewal. For e-commerce and card-not-present merchants, the focus may include reducing checkout abandonment, improving authorization performance, and ensuring that legitimate customers are not unnecessarily turned away at the point of conversion.
Transaction consulting is priced according to the merchant’s processing environment, transaction volume, gateway and processor setup, account structure, and the depth of the review. The result is a focused payment optimization strategy designed to help merchants approve more legitimate transactions, recover more revenue, and create a stronger foundation before chargeback mitigation and dispute management are needed.
PRICING FAQ
Common Pricing Questions
Are the published prices final for every merchant?
No. Published prices are reference pricing points. Final pricing may vary based on alert type, volume, workflow scope, integration needs, merchant profile, eligibility, and portfolio requirements.
Do you offer volume discounts?
Volume discounts may be available for qualified merchants, processors, acquirers, PayFacs, ISOs, and portfolio relationships.
Why are RDR and CDRN listed separately?
RDR and CDRN are different Verifi workflows with different operational requirements and use cases. Payment Defender can help evaluate which alert products fit the merchant's dispute profile and processing environment.
Is platform access included with alert pricing?
Platform access and automation requirements may vary by merchant and workflow. Some merchants may only need alert workflows, while others may require dashboard access, gateway data ingestion, refund automation, reporting, APIs, or portfolio-level support.
Do you charge for advanced evidence or dispute workflows?
Advanced evidence and dispute workflows are priced based on eligibility, availability, integration scope, and volume. Examples may include Compelling Evidence, Order Insight, InForm, and related chargeback-support workflows where available.
Can Payment Defender help with payment optimization too?
Yes. Payment Defender can review approval performance, decline reasons, BIN and issuer patterns, routing decisions, failed-payment recovery opportunities, and processing profile issues as part of a broader payment optimization engagement.
Do partners receive wholesale pricing?
Wholesale pricing may be available for qualified processors, acquirers, PayFacs, gateways, ISOs, agents, and wholesale portfolio partners. Pricing is reviewed based on alert volume, merchant count, product mix, integration needs, reporting requirements, and support model.
Review Pricing Around Your Payment Risk
Schedule a pricing review to discuss alert coverage, AlertBridge™ automation, high-volume pricing, wholesale partner pricing, payment optimization, and the support model that fits your merchant profile.
