Visa Chargeback Reason Code
Visa Reason Code 13.8: Original Credit Transaction Not Accepted
Category Refunds and CreditsBy Payment Defender Editorial TeamUpdated July 17, 2026Last reviewed July 17, 2026
What Visa Reason Code 13.8 Means
Visa reason code 13.8 applies when an original credit transaction, which pushes funds to a cardholder, was not accepted because it did not meet the recipient's requirements or was otherwise ineligible.
Why This Chargeback Happens
This dispute commonly occurs when an original credit transaction is sent to an account that does not accept it, when it violates program requirements, or when the recipient or region does not support the credit.
What the Cardholder or Issuer Is Claiming
The issuer claims the original credit transaction was not accepted or was ineligible for the receiving account.
What Merchants Should Review
Review the original credit transaction requirements, the recipient account eligibility, the program rules for the credit, and the transaction records.
Recommended Chargeback Evidence
- Records showing the original credit transaction details
- Documentation of recipient eligibility and program compliance
- Evidence the credit met the applicable requirements
How to Prevent Similar Disputes
These disputes may be reduced by confirming recipient eligibility before sending an original credit transaction and following the applicable program requirements.
Important Limitations
This page is educational and reflects common industry usage. Visa original credit transaction and dispute rules change over time. Merchants should confirm current requirements with their acquirer or processor.
Related Reason Codes
Sources and Review Information
- Visa: Visa Merchant Dispute Management Guidelines
- Visa: Visa Core Rules and Visa Product and Service Rules
Last reviewed July 17, 2026
Chargeback rules, evidence requirements, and response options may vary by card network, region, processor, and dispute circumstances.