Discover Chargeback Reason Code
Discover Reason Code 8002: Credit Not Processed
Category Refunds and CreditsBy Payment Defender Editorial TeamUpdated July 17, 2026Last reviewed July 17, 2026
Discover exception code documented through the cited processing documentation. Available codes and descriptions may vary by processor, acquirer, program, region, and current Discover Network rules.
This directory contains Discover exception codes verified through the cited processing documentation. Available codes and descriptions may vary by processor, acquirer, program, region, and current Discover Network rules.
What Discover Reason Code 8002 Means
Discover reason code 8002 identifies a dispute in which the cardholder claims they were promised a credit or refund that was never processed to their account.
Why This Chargeback Happens
This dispute commonly occurs when a refund is delayed, when a return was accepted but the credit was not issued, or when a cancellation was agreed but no credit followed.
What the Cardholder or Issuer Is Claiming
The cardholder claims an expected credit or refund was not processed as agreed.
What Merchants Should Review
Review the refund or return policy, records of any credit issued, the timing of the credit relative to the request, and communications about the refund.
Recommended Chargeback Evidence
- Proof the credit was processed and the date it was issued
- The refund, return, or cancellation policy the customer accepted
- Communication documenting the agreed refund terms
How to Prevent Similar Disputes
Credit-not-processed disputes may be reduced by issuing refunds promptly, confirming credits to customers, and clearly communicating refund timelines and policies.
Important Limitations
This page is educational and reflects commonly documented usage. Discover dispute rules, timelines, and evidence requirements change over time and may vary by processor, acquirer, program, and region. Merchants should confirm current requirements with their acquirer or processor before responding.
Relevant Payment Defender Products
Refund Guard™
Refund Guard™ may help merchants track and confirm refunds so credits are processed on time.
Explore Refund Guard™
Related Reason Codes
Sources and Review Information
Last reviewed July 17, 2026
Chargeback rules, evidence requirements, and response options may vary by card network, region, processor, and dispute circumstances.