American Express Chargeback Reason Code
American Express Reason Code C08: Goods/Services Not Received or Only Partially Received
Category Merchandise or ServicesBy Payment Defender Editorial TeamUpdated July 17, 2026Last reviewed July 17, 2026
What American Express Reason Code C08 Means
American Express reason code C08 applies when the Cardmember was charged but did not receive the goods or services, or received only part of the order. The dispute focuses on non-delivery or incomplete delivery of what was purchased.
Why This Chargeback Happens
This dispute commonly occurs when an order never arrives, when only some items ship, when a service is not rendered, or when delivery is delayed beyond the expected timeframe. Address errors and shipping failures can also contribute.
What the Cardholder or Issuer Is Claiming
The Cardmember is claiming they did not receive the goods or services, or received only a portion of what was purchased.
What Merchants Should Review
Review delivery confirmation, tracking, fulfillment records, and service completion evidence. Confirm what was ordered, what was delivered, and whether the Cardmember received the full order at the correct address.
Recommended Chargeback Evidence
- Delivery confirmation or tracking to the Cardmember's address
- Proof of service completion, if applicable
- Itemized order and shipment records showing what was sent
- Communication confirming receipt or expected delivery dates
How to Prevent Similar Disputes
Merchants may reduce these disputes by providing tracking, confirming delivery, setting accurate delivery expectations, and communicating shipment status. Prompt resolution of delivery issues helps prevent non-receipt disputes.
Important Limitations
This page is educational and reflects common industry usage. American Express dispute rules, timelines, and evidence requirements change over time and vary by market and program. Merchants should confirm current requirements with American Express or their processor before responding to any dispute.
Related Reason Codes
Sources and Review Information
- American Express: American Express Merchant Regulations – U.S.
Last reviewed July 17, 2026
Chargeback rules, evidence requirements, and response options may vary by card network, region, processor, and dispute circumstances.